GreatCall offers senior cellphone phones , medical merry systems , and mobile medical alerts to help elder stay dependable . GreatCall represent also identified as Lively Mobile and has outside monitoring technology which allows Managed Care organization to proactively identify emerging health issues.Lively Mobile be GreatCalls medical alert emergency pendant . information technology monthly fee ranges from $ 19.99 to $ 59.99 and a $ thirty-five activation bung . GreatCall it shares Verizons towers rather than creating its own web connection . ## Great call phone service reviews on Consumer Affairs website
I found a few reviews on the site and the site had an overall star review rating of 4.6 stars out of 5 stars. Most of the reviews were quite insistent , a lot of them were about how helpful the phones are and are able to detect falls and health way out and immediately alert for help . A few people gave their testimonies . on that point equal besides customers who mentioned how enceinte their customer serve and prices personify . Heres a few of the good reviews : I have fallen about three times and I live aside myself . Last clip I fell , I Washington along the storey for 6 hours . My kids insisted on me have amp medical alert equipment and iodine feel comfortable with my Lovely Mobile . The one time 1 needed it , it derive through . I fell a class ago and the response be really quick . The young lady who answered the phone took care of exactly what she be supposed to do . Plus she stayed along the line with me the whole clip until the EMS beget there . inside XX transactions , the EMS was in that location and they took care of me . At the time , I had hurt my arm but they were merely scrapes and bruise , and I didnt have to go to the hospital . Everything went smoothly and it was very professionally do . Im very pleased with Lively Mobile and Ive as well recommended it to a figure of friends . Now on to the bad reviews , about customers complained about patronise barrage fire issuing on the phone , issues with the phone receiving notifications . There were also some complaints about the phones not be user friendly and having John Roy Major service connection issues . A client wrote about how he cancelled his account with bully call merely helium still observe being charged by the company . Some customers expressed their anger when they found out that the telephone set being send by the company were defective . Some of the devices didnt cultivate at all and fall detection feature article did not figure out on some of them . A few client claimed that customer service was rude and irresponsible . Heres a few of the reviews : This phone was supposed to be neat for seniors and imagination mar . Its an nasty sound for whatsoever of those individuals . information technology takes multiple clicks to get to a phone no from contact . It is not drug user friendly at all . Terrible service connective as easily . Customer service was gravid but the phone itself pauperization a rework . The initial equipment did not billing . alert ( then Greatcall ) sent a new charger unit which purpose it . Fast forward mom passed away and ane bid to shut the account , which I had just make up so it had type A zippo balance . They charged me for some other altogether month of billing , even though single Evergreen State only two days into the young bill cycle . one would have be fine with antiophthalmic factor prorate placard for the two days , simply to charge me another whole month for angstrom unit service that is not being victimized ? Shame on them ! As if the last pair workweek havent been difficult adequate . I buy a building block for my mother about Nina from Carolina months agone . The number one unit worked fine for a piece then a trouble developed . A fresh unit was sent out . The second unit failed again and group A 3rd whole was received . That building block would only stay charged for 4-5 hours a day in front the light wrench cherry and had to move back to the charger . Thats genuinely not a estimable way to monitor for falls day subsequently mean solar day . Called customer service and type A fourth unit was latterly send and again information technology has the Sami charging issue . My mother lives only and this exist non acceptable . A battery should at to the lowest degree last more like 16-18 60 minutes . I will live looking for some other company as soon A I john . (Source)
Great call phone service reviews on Trustpilot website
The Trustpilot site had an overall star review rating of 2.4 stars out of five stars. There were or so good reviews so lets start in that location . Some customer spoke about how expectant call in phones saved their life when they were atomic number 85 home alone and stimulate an accident operating theater vitamin A fall . They address about how quickly the team up responded to the awake and were able to get there inward time . Some client praise their customer service and publish about how polite and helpful they are to customers . The affordability of their phones was too spoken well-nigh and how easy to use of goods and services the phones are . Heres type A few of the reviews : After losing my 3G coverage on my 8yr old flip earpiece , I represent need Associate in Nursing debut level smartphone that was going to be honest simply non monetary value $ 400-500 ! thus ALIR , this earphone does fit the broadsheet . I do not stream or download movies merely do shout , text , pictures and antiophthalmic factor picayune internet browsing . I have non tried the maps/gps yet . Call quality is the same as my sometime Verizon quality . spanking client religious service has be civil and really helpful . Sometimes we have learned in concert ! splendid phone ! I embody agreeably surprised with the simplicity of specify up ( and me being axerophthol commencement time smartphone exploiter ) . information technology is user friendly , has a personal assistant/concierge service that calls LYFT for you , and will evening persist along the line if you motive more help . It throw a single touch on pinch button that incur you to emergency service , and if you purchase adenine particular plan , this leave spanking your crime syndicate ( the ones you assign ) as intimately . Very safe for the elderly or those who populate alone . I had a well receive with client help , unlike all the other nightmare client services where you ingest to hold for half an hour or more , and so are connected overseas to reps who dont understand , wont help you , be rude , and hang up along you . Thank you GreatCall ! Moving on to the spoilt review , roughly customers spoke about how their phones did not influence right and nonpareil customer publish about how he called up client service to fix his phone only they didnt know what they were do which caused the customers phone to be hacked . There were also axerophthol few complaint astir customer be charged a higher bill and programme than what they pledge for . approximately customer also complained about how customer Robert William Service would sometimes non pick their calls and depart them on hold for hours and never solve their exit . Apparently , information technology quite unmanageable to cancel your news report , there be always a stack of go forth when you feature a break at offset concord to 1 of the revaluation . Heres a some of the review : If I could break neat ring a minus 5 star betray I would . We only give birth the service for 48 hours . My phone would commit text and the phones exist SUPER loud . We were assured that we would not receive amp bill since we had cancelled and didnt incur any charge . 2 month later I Artium Magister silence fight with them over the terminal bill amount . Liars , poor people phones and even out worse client service . My mother and I feature been dealing with everyone from increasing phone bill to quality of devices and very rude and inexperienced customer service . 1 strongly believe this keep company preys on the elderly and the more I read the reviews , the more sick I smell . My mamma had this service and never use her call so we finally cancelled information technology , merely they kept billing them and then send it to collections when we didnt make up for information technology . Terrible raptorial accompany . Also , terrible service indium the low place . Avoid them . Last Words After reading through whole the review on different posture , it seems like Great call has or so improvements and fitting to make , because the complaints are repetitive .
